Protection Guarantee

 

NXTZEN USA          

Warranty/Protection Guarantee

  1. PROTECTION WARRANTY                                                                               

NXTZEN USA LLC.  provides a protection warranty on all NXTZEN paint coatings applied by authorized NXTZEN dealers. The warranty includes protection against UV damage, animal droppings, and bug splatter. It is highly recommended that any animal droppings, bug splatter or chemicals be removed as soon as possible. If allowed to remain on the vehicle surface, causing permanent damage, the warranty will be void.

  1. COATING WARRANTY DURATION:

Ceramic Professional Coating:  Three (3) years*

The warranty is valid for three (3) years from the date of application. This warranty requires annual inspections by an authorized NXTZEN applicator. If the first annual inspection is missed the warranty is reduced to two (2) years.

Elite Coating:  Five (5) years*

The warranty is valid for five (5) years from the date of application. This warranty requires annual inspections by an authorized NXTZEN dealer. If the first annual inspection is missed the warranty is reduced to two (2) years.

*Warranty excludes vehicles registered for commercial use.

Annual Inspections

To maintain the warranty an annual inspection must be carried out by an authorized NXTZEN applicator. The inspection shall be performed within 30 days of the anniversary date to maintain the warranty.

  1. Failure to undertake an annual inspection within the required period reduces the period of coverage.
  2. A fee established by the authorized applicator will be applied for the Annual Inspection. The fee may include exterior wash, decontamination, inspection, ceramic booster application and possible reapplication of originally applied coating.
  3. The guarantee is only valid when the original receipt of an official NXTZEN product serial code and proof of purchase from the date of application.
  4. Any application, re-application, repair work or other work carried out on the coated surface must be performed by an authorized NXTZEN USA LLC shop.
  5. NXTZEN agents must be notified of any claim within 30 days of occurrence. Subsequent damage caused outside this period is excluded from any warranty.
  6. Vehicle must remain continuously registered within the United States for the duration of the warranty.
  7. The warranty for NXTZEN Ceramic Professional and Elite is valid for automotive two-stage clear coated finishes only and excludes single stage and non-clear coated finishes.
  8. Clear coated base matte/satin finishes guarantees are limited.
  9. Vehicle must be maintained according to the standards and techniques recommended by Zen Automotive Suppliers Pty Ltd.
  10. The Protection Warranty is valid for the registered owner and is not transferrable.

Zen Automotive Suppliers Pty Ltd, and its agents will not accept liability for:

  1. Deterioration of factory paint work or repaint, leather, fabric or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third party suppliers, modifiers, repairers, or professional detailers not authorized.
  2. Pre-existing damage or deterioration.
  3. Any claim for matters which are covered by vehicle manufacturer's warranty.
  4. Untreated areas due to accident damage and/or subsequent repairs, scratches, hard water spotting, rust water damage, tree sap, loss of hydrophobic properties, paint overspray, damage caused by stone chips, factory or aftermarket clear coat failure, abrasion from motorcycle leathers or other such materials.
  5. Damage, either accidental or malicious, including but not limited to fire, flood, vandalism, extreme weather conditions and secondary effects that may result from the foregoing.
  6. Any consequential loss including either incidental or indirect damages to arise from any claim under this guarantee.
  7. GUARANTEE WILL BE DEEMED INVALID IF THE FOLLOWING TRANSPIRE
  8. Neglect to maintain the vehicle according to the standards and techniques recommended.
  9. Damage caused by abrasive compounds, polishes or third-party products.
  10. Failure to repair and re-treat surfaces subject to accident damage or requiring repair.
  11. Failure to adhere to requirements listed under the terms and conditions of this guarantee.
  12. MAKING A CLAIM

In the event of a claim, this guarantee is subject to the following conditions at NXTZEN USA LLC’s option.

  1. Refund the owner of the nominated vehicle the cost of coating application in full and final settlement of the customer's guarantee, or;
  2. NXTZEN USA LLC or its agent will arrange the necessary approvals for repair and coating reapplication to affected areas. NXTZEN USA LLC will pay to repair the damaged, treated surface of the vehicle using industry-standard detailing techniques, and (2) will pay to re-apply appearance protection products to the affected surface, at no cost to you. Under no circumstances will we pay for repainting or replacement of affected surfaces, nor will we pay for the cost of alternate transportation while your vehicle is being repaired.

Claim inspections shall be carried out at an authorized dealer nominated by Zen Automotive Suppliers Pty Ltd and may be subject to a servicing fee of $120.00. All servicing fees are refundable with a valid claim.

 

Limitations

THE TOTAL OF ALL CLAIMS UNDER THIS WARRANTY IS LIMITED TO $2500.00 THIS WARRANTY WILL LAPSE, AND NO FURTHER CLAIMS WILL BE PAID, ONCE WE HAVE PAID $2500.00 IN CLAIMS ON YOUR BEHALF.

  1. VEHICLE ACCIDENT DAMAGE

Contact your vehicle insurer to ensure your automotive protection is included in your insurance cover package. If the vehicle sustains damage and reapplication is required, contact NXTZEN USA LLC. or your NXTZEN agent to arrange any additional treatments.